Terms of service.

These terms apply to anyone who uses this website and to clients who engage aagency for design or development work. The bulk of any project is governed by a separate written agreement — a Statement of Work — which always wins if it conflicts with anything written here.

You are welcome to read the site, share links to it, and quote short excerpts with attribution. The text and design here are ours; please don't copy whole pages or reuse our visual identity for your own thing.

• —No scraping at scale or automated mass-downloading.
• —No attempts to break, probe, or overload the site.
• —Anything you write to us through forms or email is yours — see the privacy policy for what we do with it.

Engagements run on Statements of Work. Each one names the scope, the price, the timeline and the deliverables. We default to fixed price, fixed scope. Changes mid-flight are fine — we agree them in writing first and adjust the price honestly.

Unless the Statement of Work says otherwise:

• —We invoice 50% on signature and 50% on launch, with payment terms of 14 days.
• —Retainers are invoiced on the first working day of each month.
• —All prices are in EUR, exclusive of VAT.
• —Late payments accrue statutory commercial interest under Dutch law.

Once you have paid in full, you own the deliverables — the designs, the code, the content we produce specifically for you. We retain the right to use the work in our portfolio and to talk about it publicly, in a way that doesn't reveal anything you've asked us to keep confidential.

Tools, templates and underlying code libraries that we developed before the engagement (or build for re-use across clients) stay ours. You get a perpetual, royalty-free licence to keep using them as part of your site.

Every site we ship comes with a 30-day warranty: if anything is broken in the way we built it, we fix it for free. After that, you can put us on a small retainer or just email us when something comes up — we charge by the hour, fairly.

On HubSpot migrations, we additionally guarantee no measurable SEO loss on cutover. If organic traffic drops more than 10% in the four weeks after launch and the cause is something we did, we work without fee until it is fixed.

We do our best, but software has bugs and the internet has bad days. To the maximum extent allowed by Dutch law, our total liability under any engagement is limited to the fees you have paid us in the twelve months preceding the claim. We are not liable for indirect or consequential losses.

Nothing in these terms limits liability that cannot be limited by law — for example, our liability for intent or gross negligence.

Either side can walk away from a project for any reason. If you end it early, you pay for work delivered up to that point plus any non-cancellable third-party costs we have already incurred. If we end it early — which is very rare — you do not pay for work that was not delivered.

Retainers can be cancelled with 30 days' notice.

These terms are governed by the laws of the Netherlands. Any dispute we cannot work out over a cup of coffee goes to the District Court of Amsterdam (Rechtbank Amsterdam).